Returns Policy

Our returns policy explains how and under what conditions customers can return any product.

Important: It is important to note that for hygiene and health reasons, any vaping or other product that has been used or opened, E-liquid and such products like disposable or prefilled items, cannot be returned unless delivered faulty.

Can I Return any product purchased from Vape Auraa?

Yes, our customers should be fully satisfied with their purchase. Following key points should be considered if anyone wants to return any product purchased from Vape Auraa online shop because we accept returns only in these conditions:

If your product is faulty or not working properly in the warranty period provided for it. Have a look at our Product Warranty section.
If you receive a damaged, broken or defective item.
If your item is exchanged with another product or is missing.

Customer should initiate the return procedure within 14 Days of the product delivery.

How to Follow the Returning procedure?

In any of above mentioned cases, if customer thinks that product is eligible for return, send an email to the Vape Auraa at support@vapeauraa.co.uk , the email should include the Customer’s name, order number, product name to be returned, reason for the return along with pictures/ video proofs. After that, our Customer Support Team will respond back and the action will be taken accordingly.

Important: Customers should not send any item back without contacting the team first.

What is the Return Address?

If your product is verified for the return, then send your product back at this address:

VAPE AURAA LTD

Company No. 16716018

12 Celia Street

Manchester

M8 5UB

Also it is requested to send the product back with tracking service for its safe and secure delivery. If the parcel is misplaced in transit, Vape Auraa will not be responsible.

Refunds Policy

Once your returned item is received, our team will inspect it to determine whether it meets the requirements of the Returns Policy. If the return is approved, you will be notified and your item will be exchanged. If someone wants the refund, the respected amount will be sent through the original payment method. The time taken for the credit to appear in your account may vary depending on your payment provider or bank policies.

If you still have any queries regarding your order, contact us on +44 7347 266524

Customer Support

Legal

Working Hours

Monday09:00-17:00

Tuesday09:00-17:00

Wednesday09:00-17:00

Thursday09:00-17:00

Friday09:00-17:00

SaturdayHOLIDAY

SundayHOLIDAY

Contact Information

VAPE AURAA LTD

SEQUOIA TECH LTD 17455698 (UK Registered Company)

52 Springfield Road, Wigan, England,
WN6 7BB.

support@vapeauraa.co.uk

+44 7347 266524

We Accept:

WARNING: The products sold on vapeauraa.co.uk may contain nicotine, a highly addictive chemical. Products offered on the website are not intended for use by minors under the age of 18, pregnant or breastfeeding women, individuals with cardiovascular problems, people with seizure disorders, or anybody who should avoid using tobacco or nicotine products for medical reasons. Always keep electronic cigarettes out of the reach of children.

18+ age restriction: All customers ordering from vapeauraa.co.uk are required by UK law to be over the age of 18 years