Product Warranty

At Vape Auraa, we want our customers to be fully satisfied with their purchase and that’s the reason, we sell all the products in best working condition along with their warranty provided. This warranty policy is applicable to the products purchased from our website only.

Warranty may cover the faults resulted from any inconvenience from our side. Warranty coverage applies differently to the types of products because of their manufacturing and materials used in their processing. Please read all the information below carefully.

Vape Kits/ Mods

We provide a standard 3-month warranty period for vape kits and mods. However in order to make a warranty claim, the original packaging of the product should be retained for further proceeding. Warranty doesn’t cover any accidental damage or fault occurred to the product from customer’s side.

E-Liquids and Consumable Products

Due to the health factor and consumable nature of E-Liquids and other such products, Vape Auraa doesn’t provide its standard warranty to these. But, if anyone receives a damaged or different item from the one being ordered, then warranty claim can be made from the customer’s side. The serial number of the product along with its original packaging would be required for the claim.

Products containing Batteries

Products containing integrated/ supplied batteries are not covered by our warranty policy. Customers are requested to follow manufacturer’s charging, storage and usage instructions for these products. Any product received having manufacturing fault that affects its usage can be claimed but the product or parts should not be disposed of as these are required for the further assessment.

Important Notice

Warranty is applied only to product’s having serious manufacturing defects and faults. Scratches, wear and tear caused by rough usage, or any faults caused from customer’s end will not be accepted for the warranty claim.

Moreover, video/ pictures of the product will be needed along with its original packaging for the action to be taken.

How to Make a Warranty Claim

If you believe any product is eligible for the claim according to the above mentioned details, then please email us at support@vapeauraa.co.uk , your mail must include your Full Name, Order No, Product name, Description of fault, Clear Picture/ Video of the product. Our Customer Support will respond accordingly that whether your accused product needs a refund, repair or return.

If you further need any help, contact us on +44 7347 266524

Customer Support

Legal

Working Hours

Monday-Friday09:00-17:00

Saturday-SundayHOLIDAY

Contact Information

SEQUOIA TECH LTD

17455698 (UK Registered Company)

52 Springfield Road, Wigan, England,
WN6 7BB.

support@vapeauraa.co.uk

+44 7347 266524

We Accept:

18+ age restriction: All customers ordering from vapeauraa.co.uk are required by UK law to be over the age of 18 years